Privacy Policy

1. Introduction

RMAL Hospitality PJSC ("RMAL", "we", "us") respects your privacy. This policy explains what personal information we collect through our website, how we use it, who we share it with and the rights you have over it.

By using this website or sending us an enquiry, you acknowledge the practices described here. If you do not agree with them, please do not use the website or submit your details.

2. Information we collect

We collect only what we need to run the website and respond to you:

• Information you give us: your name, company name, email address, telephone number, the type of enquiry and any message you write when you use our contact form or email us.
• Career applications: if you apply for a role or send us your CV, the information it contains, such as your employment history, education, qualifications and any other details you choose to share.
• Technical information: your IP address, browser and device type, language preference, pages visited and the date and time of your visit, collected automatically through standard server logs and cookies.

We do not ask for sensitive personal data through the website, and we ask that you do not include it in your messages.

3. How we use your information

• To reply to your enquiry and to put you in touch with the right team.
• To assess partnership, managed-services and career enquiries.
• To review job applications and CVs and to contact you about current or future roles that match your profile.
• To send you news, offers and updates about RMAL and our brands, where you have agreed to receive them.
• To operate, secure and improve the website, and to understand how it is used.
• To meet our legal and regulatory obligations and to protect our rights.

4. Legal basis and consent

We process personal information where you have given your consent, for example by submitting the contact form, where it is necessary to respond to your request, where we have a legitimate interest in running and securing our business, or where the law requires it. Where we rely on consent, you can withdraw it at any time by contacting us.

5. Sharing your information

We do not sell your personal information. We may share it with:

• Group companies and the teams within RMAL that need it to handle your enquiry.
• Service providers who support the website and our email, hosting and analytics, under written obligations to protect your data.
• Authorities or advisers where we are required to by law or need to establish or defend legal claims.

6. Marketing communications

We will only send you marketing emails or messages if you have agreed to receive them. You can unsubscribe at any time using the link in any marketing email or by contacting us. Unsubscribing will not affect messages we need to send you in response to an enquiry.

7. Cookies

We use cookies and similar technologies that are necessary for the website to work, such as remembering your language and whether you have already seen the welcome animation. With your consent, we also use optional analytics cookies to understand how visitors use the site. When you first visit, a cookie banner lets you accept all cookies, reject optional cookies or customise your choices, and you can change your preferences at any time. You can also block or delete cookies in your browser settings; some parts of the website may not work as intended without them.

8. International transfers

Your information may be processed and stored on servers outside the United Arab Emirates. Where this happens, we take steps to make sure it receives a level of protection consistent with applicable law.

9. Retention

We keep personal information only for as long as needed for the purposes above. Enquiries and CVs are normally kept for up to 24 months, unless we need to keep them longer for legal, tax or regulatory reasons, or because a business or employment relationship follows. You can ask us to delete your CV at any time.

10. Security

We use reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

11. Your rights

Subject to applicable law, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you may have the right to:

• Ask what personal information we hold about you and request a copy.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete or restrict the use of your information.
• Object to certain processing or withdraw your consent.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before we act on your request.

12. Children

The website is not directed at children, and we do not knowingly collect personal information from anyone under 18.

13. Links to other websites

The website may link to third-party websites. We are not responsible for their content or privacy practices, and we encourage you to read their policies.

14. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed. If we make significant changes, we will highlight them on the website or, where appropriate, notify you directly.

15. Contact us

If you have questions about this policy or how we handle your information, please write to RMAL Hospitality PJSC, Office # 608, Bayan Building, DIP 1, Dubai, United Arab Emirates, or email info@rmalhospitality.ae.